The SARL SONS DE L'ORIENT with a capital of 5,000 Euros registered with the commercial court of VERSAILLES under the registration number RCS is below referred to as " the company" or "the seller". Its head office is located at 138 avenue Georges Clemenceau, 78500 Sartrouville.
The e-mail address Contact@sonsdelorient.com is available for any contact with the seller whatever the subject of the request. Its use does not give rise to any particular remuneration for the seller.
FIELD OF APPLICATION
In accordance with the provisions of article L111 of the consumption, these general conditions of sale must be viewed by any buyer for the purpose of placing an order, which implies full and unreserved acceptance of the said conditions, to the exclusion of all other documents issued by the seller, these having only an indicative value. The order form is therefore firm and definitive. Any payment thus made by the customer is expressly in the nature of a deposit.
PROOF OF THE TRANSACTION
The computerized registers, kept in the company's computer systems under reasonable conditions security are considered as proof of communications, orders and payments between the parties. Archiving of purchase orders and invoices is carried out on a reliable and durable medium that can be produced as evidence.
STATUS OF ITEMS - PRODUCT INFORMATION
Products are handcrafted by the best oriental suppliers. Each object being unique, its aesthetic appearance may differ slightly from the photo, the aesthetic appearance of a product received cannot be a cause of hidden defect. Photos and graphics have no contractual value and cannot be a legitimate reason for returning an order. The goods are the exclusive property of the company until full payment of the amount of the order validated by our services. The items presented online are available while stocks last. Prices may change at any time depending on the pricing policy of manufacturers, wholesalers and distributors.
The items are tested by the company before sale. The tests guarantee the quality and the absence of manufacturing defects of the products upon delivery.
In accordance with the provisions of articles 1641 and following of the Civil Code, the seller guarantees the buyer, in any event, against all the harmful consequences of defects and hidden defects that the goods sold may reveal, subject to that these are reported to him as soon as they appear.
Any functional deterioration resulting from faults or hidden defects that would appear during use and of which the buyer could not have been aware upon delivery are covered by the guarantee, without restriction or reservation.
On the other hand, the guarantee is excluded for any deterioration resulting from wear or from causes unrelated to the intrinsic qualities of the goods, such as those resulting from abnormal use (load, humidity or excessive heating, etc.) or because of the buyer (transport, shock, etc.).
In any case, the buyer must provide proof of the existence of the hidden defect on the day of delivery.
In the event of immobilization of the guaranteed property for a period of at least seven days, the duration of immobilization will be added to that of the guarantee initially provided for.
LITIGATIONS AND EVALUATIONS
Upon delivery, the buyer is required to check the goods. Any reservations he intends to make on the condition of the goods delivered must be mentioned on the delivery note (non-conformity of the goods delivered with those ordered, manufacturing defect, transport damage, etc.).
If not mentioned on the delivery note, no complaint will be accepted after receipt of the goods, except in the case of a hidden defect.
The ratings are put in order to characterize the quality of the product on the third party site. If a problem occurs during the transaction, the customer agrees to contact the company in order to resolve the dispute before placing an evaluation.
In accordance with the provisions of Article L113 of the Consumer Code, all complaints sent to the seller's email address will be taken into account.
In the event of non-amicable resolution, the customer agrees to open a dispute on the third-party site before leaving an evaluation.
The customer also agrees not to give a negative evaluation if the company owning the third-party site consents to any commercial gesture of any kind whatsoever. Non-compliance with the buyer's commitments entitles the seller to a permanent injunction.putting the withdrawal of the buyer's evaluation.
RETURN OF PARCELS
In accordance with the regulations, the company does not accept any return of parcels except in the case of a hidden defect. Only the cases recognized as such by the company and the customer after the customer has notified the company beforehand and has received a written agreement from the latter to return the package are taken into account in the case of hidden defect.
In fact, the customer agrees to lose his right of withdrawal within fourteen days.
The company undertakes to respond within two weeks to any return request. The company will naturally respect the legislation in force concerning hidden defects and non-compliant shipments (in both cases the buyer agrees to specify the period provided for in the Civil Codes and the Consumer Code of French legislation at three days, days non-working days included, the period being extended to the first following working day if the period ends on a non-working day).
Complaints must be made less than 48 hours after delivery to the following email address: email@example.com. The right of withdrawal only applies to natural persons.
In accordance with Articles L. 120-20, the consumer has a period of fourteen calendar days to return, without having to justify reasons or pay penalties, with the exception of return costs, products not suitable for him. This period runs from the day of receipt of the consumer's order (first visit by the postman to your home).
Any product that has been damaged, or whose original packaging has been damaged, will not be refunded, taken back or exchanged. This right of withdrawal is exercised without penalty. In the event of the exercise of the right of withdrawal, the consumer has the choice to request either the reimbursement of the sums paid, or the exchange of the product. In the case of an exchange, the reshipment will be at the expense of Sons de l'Orient.
In the event of exercise of the right of withdrawal, the seller will make every effort to reimburse the consumer within thirty days.
No goods may be returned to the seller without his express consent and instructions for return shipment.
CONTENTS OF THE PACKAGES
The contents of the packages are specified in the advertisement, any ad not specifying particular accessories is considered an ad for the specified item only, without accessories or packaging.
The company undertakes to provide in the condition indicated in the advertisement and the specified object and accessories.
If the package is delivered incomplete, the company undertakes to complete the package within one month or to compensate the customer proportionally. The return of parcels is not accepted for reasons of missing accessories unless these are necessary for the operation of the product in a satisfactory manner.
The consumer must make to the seller, on the same day of delivery or at the latest on the first working day following delivery, any complaint of error of delivery and/or non-conformity of the products in kind or in quality in relation to the indications given on the order form. Beyond this period, any complaint will be rejected.
The formulation of this complaint to the seller may be made to the seller's email address. Any complaint not made in the rules defined above and within the time limits cannot be taken into account and will release the seller from any liability vis-à-vis the consumer.
In the event of a delivery or exchange error, any product to be exchanged or refunded must be returned to the seller as a whole and in its original packaging in impeccable condition at the seller's address.
To be accepted, any return must be reported and have the prior agreement of the seller, who, if agreed, will redirect the package to the correct address. Shipping costs are the responsibility of the seller, except in the case where it turns out that the product does not correspond to the original declaration made by the consumer in the right direction of return.